Onboarding

How to Ask For Reviews - The 5 Ways to Ask

What Your Customers See

How to Get Reviews 100% on Autopilot Using Zapier

Congratulations on getting your business the best software for getting reviews and for search engine optimization!


So you’ve signed up and our software has gathered all of your online review data from all online reviews sites. It’s also gathered your competitors’ review data to help you decide where you want to improve your reviews.


We’ve also set up your account with your brand logo and colors.

These onboarding videos will show you everything you need to know to start getting lots of reviews.

If you intend to integrate your My Groovy Reviews account with another software you're using, you'll need to use Zapier. 


The video above shows you how to set up your account with Zapier so you can start generating reviews on autopilot.

When you first login to your new account, here are the 4 settings you'll want to check and change to suit your preferences...


1. Select which review sites to post your reviews on


2. Decide if you want to have review gating turned on or off


3. Add a timer delay for when review requests are sent


4. Change the review request copy and your thank you response

The 4 Settings To Check When You First Login

Everything your customers see is branded to your business - they'll see your logo and your brand colors. This gives your review requests a professional look consistent with your brand. 


We'll set this up for you within hours of you starting your trial. 

1. Send reviews to Google only for the first 30 days. People love to "Google it!" when searching for nearby businesses. So, in most cases they end up looking through Google My Business listings.


Improving your Google listing reviews will dramatically improve your customer numbers through having better ratings and a higher number of reviews.


Additionally, the SEO benefits from sending reviews to your Google listing are significant. Regular reviews which are full of keywords relating to your business' niche shows Google that you're current and relevant, so Google starts to show you above your competition.


2. If entering customers manually, do it daily. Don't enter all your customers at once at the end of the week or the end of the month. Why? Because the number of customers replying drops off if you delay asking too long. Businesses can go from getting a 5% review rate, all the way up to 40%, just by entering customers daily rather than at the end of the week or month.


3. Adjust the review request timing until optimized. If less than 40% of your customers are giving you a review (you can see that number inside your account) then you need to adjust the delay on the review request. You can delay for an hour, several hours, or you might even find delay for 24 hours optimal.


As an example, for HVAC repair businesses, review rates are low when customers are asked the second the repair guy or girl walks out the door. That's because the customer’s home hasn’t had a chance to cool down yet. If you set a delay of something like 4 hours for the review request, by which time there’s cool air in the home and the temperatures are back to normal, then customers are happy with the service and want to give a great review.


Think about where the sweet spot is for your kind of business and experiment with the timing until you get your rates up to around 40%.


4. Respond publicly to your reviews. Thanking customers for taking the time to give you a review is a great look to potential customers browsing your listing and shows you care about your customers’ experience with you. In turn, this will lead to more sales.



That’s it! You’ve now got everything you need to get your business ahead of the competition and generate the most reviews where you need them the most.

Here you'll see the 5 different ways you can get reviews using our software. Simply choose which methods you think would work best for your business. We're always here to help if you'd like our guidance too!

The 4 Top Tips To

Maximize Your Reviews

1) Send reviews only to Google for the first 30 days.


2) If entering customers manually, do it daily.


3) Adjust the review request timing until optimized.


4) Respond publicly to your reviews.